#car insurance ratings
Read 20 Reviews
Most Liked Positive Review
They are chaep
I called around to many insurance companies. I also checked for quotes online. I finally found that the General was the cheapest for me. THey have alot of different policies to offer. It. Read complete review
Most Liked Negative Review
I’m glad I’m not a customer.
Let me start by saying, I am not a Direct General Insurance customer. My only experience comes from trying to file a claim with the company after I was rear-ended by one of. Read complete review
Let me start by saying, I am not a Direct General Insurance customer. My only experience comes from trying to file a claim with the company after I was rear-ended by one of their customers.
The elderly male that rear-ended me was very nice and cooperative. We filed the police report and went on our way. If he called his insurance company to file a claim, they never followed through with it. When I called to file a claim, they refused to take my information because I was not a customer. I had to go through **my **insurance company to get the claim filed. It took almost three weeks for Direct General to send out an adjuster, then another two weeks to get their estimate. After I got the estimate, they quoted way below after-market prices for the repairs that needed to be made. I finally had to get the body shop to call Direct General and get everything situated with the repairs, as the insurance agent would not return any of my calls.
Direct General would not provide a rental car, while repairs were being done, even though I explained to them that I was pregnant and scheduled to deliver that week. I finally had to talk to the agent’s supervisor and provide copies of the phone calls, all recorded, to get a rental car. The insurance company then put a stop payment on the check they mailed to pay for the rental car. I had to pay for it out of pocket and was never reimbursed.
My baby and myself made it home from the hospital just fine, got my car back the day after we came home, and I finally just ate the cost of the rental car. It had already been so much of a hassle, I just wanted to enjoy my son!